Swiss Airlines Flight Booking, Cancellation, Changes Services

We don't automatically send invoices. However, if you need one for your business or personal use, we can provide a new booking confirmation free of charge within 100 days after your ticket is fully used. After this period, there's a CHF 30.00 fee per transaction for up to five E-ticket confirmations. Keep in mind that E-tickets can be used for invoicing purposes as they are internationally recognized receipts. No VAT is charged for international flights, so it won't be indicated on the confirmation.

You can check flight availability and fares without finalizing a booking. The payment is only done in a last step, after entering your personal data.

Redemption bookings can not yet be changed on swiss.com.

Once a booking is completed, name changes, including adding names to a ticket, are not allowed. Ensure the correct first and last name is entered during booking, matching travel documents. Middle names are optional and can be added to the first name field with character limitations. The system stores first and middle names together without spaces, which doesn't affect the booking.

Unfortunately, it is not yet possible to be refunded online for unused tickets. If you have bought a refundable ticket and have not yet embarked on your journey, please have your sales center delete the flight segments from your booking in order to prevent a "No-show" status (no refunds will be made for No-shows). If you apply for the refund later, you can use the "Application for refunds for e-tickets" form to apply for the refund of your ticket.